It’s time to awaken the humanity in business
“Amazon really solved buying, but it killed shopping in the process,” says Glossier CEO Emily Weiss, highlighting the emotion that’s been lost in the pursuit of functional efficiency, and identifying a symptom of the business zeitgeist of the last decades. Offices and airplanes optimized for density over comfort. Product formulations optimized for margins over health and quality. Apps optimized for data collection over privacy. Employee management optimized for stack ranking over mentorship. Delivery services optimized for “the shut in economy” over healthy communities.
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Functional efficiency optimized; the human experience diminished.