CATI - Computer assisted telephone interview

 

A direct method of data collection through our own call centre with a trained team of operators. The questioning takes place online - operators fill in a questionnaire directly into the online application.

Advantages for you:

  • own network of telephone operators (speaking Czech and Slovak, approx.150 external co-workers)
  • own SW systems for the creation of questionnaires
  • training and preparation of telephone operators
  • all DATAMAR operators go through a regular repetitive training and detailed training for each research.
  • multiple systems of control
    • our system of multiple control of the questioners´ work ensures a high quality of data and questioners´ work
    • the system of control comprises of - possibility of listening-in, recording of all carried out interviews, possibility of an on-screen view, control evaluation